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Award Categories

The 2024 British Claims Awards is open to submissions

The British Claims Awards categories are open to everyone involved in insurance claims, from outstanding rising stars to claims directors. Insurance companies, brokers and MGAs to law firms, barristers’ chambers and associated service providers.

The British Claims Awards aims to celebrate the successes of those organisations, teams and individuals who have excelled in their service to the policyholder.

Find the categories and criteria, key information and links, and the all-important buttons for the entry form below. Good luck!

Categories

Organisations

  • Barristers' Chambers of the Year

    Open to all barristers’ chambers that undertake work on behalf of insurance claimants and defendants

    1. In what way has the chambers shown a demonstrable record of success? 
    2. What prominent cases has the chambers been involved in and to what extent? 
    3. Do the chambers have a reputation for technical excellence and delivering practical solutions? If so, how has this been demonstrated? 
    4. How strong are the chambers’ relationships with clients across the industry? 
    5. What recognition has the chambers received from third parties? 
    Enter Now
  • Best Employer

    Open to all

    1. What is the employer doing to improve professional training and advancement? 
    2. How does the employer boost employee morale and health? 
    3. Is the employer creating jobs? If so, where? 
    4. How is the employer raising employment standards within the insurance industry or a related field? 
    5. What recognition has the employer received from third parties?
    Enter Now
  • Broker of the Year

    Open to all insurance brokers in all lines

    1. What is the broker doing to simplify and improve the claims process for clients? 
    2. How is the broker fighting fraud? 
    3. How effectively is the broker using technology and resources in an innovative way to improve the client experience? 
    4. How is the broker raising standards and striving to achieve those expected by clients and regulatory bodies? 
    5. What recognition has the broker received from third parties? 
    Enter Now
  • Claims Team of the Year

    Open to all teams that manage, process or otherwise deal with insurance claims

    1. In what way is the team demonstrating innovation in its approach to fulfilling its role, achieving demonstrable success, and integrating effectively with other organisations/departments? 
    2. How effective is the team’s use of technology to maximise efficiency in operations? 
    3. In what ways is the team’s approach to combatting fraud ethical and innovative? 
    4. What role has strong teamwork played in the team’s success? 
    5. What recognition has the team received from third parties? 
    Enter Now
  • Commercial Lines Broker of the Year

    Open to all brokers in commercial lines

    1. What is the broker doing to simplify and improve the claims process for clients? 
    2. How is the broker fighting fraud? 
    3. How effectively is the broker using technology and resources in an innovative way to improve the client experience? 
    4. How is the broker raising standards and striving to achieve those expected by clients and regulatory bodies? 
    5. What recognition has the broker received from third parties? 
    Enter Now
  • Commercial Lines Insurer of the Year

    Open to all insurers in commercial lines

    1. How is the insurer delivering an excellent claims experience for policyholders? 
    2. What is the insurer doing to improve its claims function? 
    3. In what ways is the insurer using innovative actions to fight fraud? 
    4. How is the insurer raising standards, internally and externally, and striving to achieve those expected by clients and regulatory bodies? 
    5. What recognition has the insurer received from third parties? 
    Enter Now
  • Credit Hire Partner of the Year (New!)

    Open to all credit hire providers who work with a broker or MGA to provide services  

    1. What is the credit hire provider doing to fulfil its role so that it achieves demonstrable success and integrates effectively with their insurer? 
    2. What innovative solutions is the credit hire provider offering to meet the challenges set by their insurer? 
    3. How is the provider adding value for the insurer and their clients? 
    4. How is the provider raising standards in claims? 
    5. What recognition has the provider received from third parties? 
    Enter Now
  • Insurance Law Firm of the Year

    Open to all law firms and alternative business structures serving insurance claimants and defendants

    1. In what ways does the firm have a demonstrable record of success? 
    2. What prominent cases has the firm been involved in and to what extent? 
    3. Does the firm have a reputation for technical excellence and delivering practical solutions? If so, how is this demonstrated? 
    4. How strong are the firm’s relationships with clients across the industry? 
    5. What recognition has the firm received from third parties? 
    Enter Now
  • Insurer of the Year

    Open to all insurers in all lines

    1. How is the insurer delivering an excellent claims experience for policyholders? 
    2. What is the insurer doing to improve its claims function? 
    3. In what ways is the insurer using innovative actions to fight fraud? 
    4. How is the insurer raising standards, internally and externally, and striving to achieve those expected by clients and regulatory bodies? 
    5. What recognition has the insurer received from third parties? 
    Enter Now
  • Loss Adjuster of the Year

    Open to all that assess claims on behalf of insurers 

    1. What is the loss adjuster doing to simplify and improve claims for insurers? 
    2. What innovative solutions is the loss adjuster offering to meet the challenges of complex claims? 
    3. How is the loss adjuster adding value for insurers? 
    4. How is the loss adjuster raising standards in claims? 
    5. What recognition has the loss adjuster received from third parties? 
    Enter Now
  • Loss Assessor of the Year

    Open to all that assess claims on behalf of policyholders

    1. What is the loss assessor doing to simplify and improve claims for policyholders? 
    2. What innovative solutions is the loss assessor offering to meet the challenges of complex claims? 
    3. How is the loss assessor adding value for policyholders? 
    4. How is the loss assessor raising standards in claims? 
    5. What recognition has the loss assessor received from third parties? 
    Enter Now
  • MGA of the Year

    Open to all managing general agents

    1. How is the MGA delivering an excellent claims experience for policyholders? 
    2. What is the MGA doing to improve its claims function? 
    3. In what ways is the MGA innovating to fight fraud? 
    4. How is the MGA raising standards, internally and externally, and striving to achieve those expected by clients and regulatory bodies? 
    5. What recognition has the MGA received from third parties? 
    Enter Now
  • Outsourced Partner of the Year

    Open to all service providers that count insurers, brokers and MGAs as clients

    1. What is the provider doing to fulfil its role so that it achieves demonstrable success and integrates effectively with clients?
    2. What innovative solutions is the provider offering to meet the challenges set by clients?
    3. How is the provider adding value for clients?
    4. How is the provider raising standards in claims?
    5. What recognition has the provider received from third parties?
    Enter Now
  • Personal Lines Broker of the Year

    Open to all brokers in personal lines

    1. What is the broker doing to simplify and improve the claims process for clients? 
    2. How is the broker fighting fraud? 
    3. In what ways is the broker raising standards and striving to achieve those expected by clients and regulatory bodies?  
    4. What steps is the broker taking to future-proof its business against significant changes in the wider market?  
    5. What recognition has the broker received from third parties? 
    Enter Now
  • Personal Lines Insurer of the Year

    Open to all insurers in personal lines

    1. How is the insurer delivering an excellent claims experience for policyholders? 
    2. What is the insurer doing to improve its claims function? 
    3. In what ways is the insurer innovating to fight fraud? 
    4. How is the insurer raising standards, internally and externally, and striving to achieve those expected by clients and regulatory bodies? 
    5. What recognition has the insurer received from third parties? 
    Enter Now

Talent

  • Claims Director of the Year

    Open to all claims directors and heads of claims

    1. In what ways has the director had an outstanding 12 months? 
    2. How does the director lead the charge, internally and externally, to ensure excellence in insurance claims for the policyholder? 
    3. In what ways is the director demonstrating innovation in working practices and business strategies? 
    4. What makes the director an outstanding leader? 
    5. In what ways is the director a role model for others in the insurance industry? 
    Enter Now
  • Rising Star Award

    Open to all claims professionals

    1. In what ways has the claims professional had an outstanding 12 months? 
    2. To what extent have they progressed from their original role and remit? 
    3. How are they innovating and producing positive results? 
    4. How do they exemplify best practice and serve as a role model? 
    5. What are they doing to raise standards in claims? 
    Enter Now

Initiatives, products and services

  • Best ESG Campaign

    Open to all

    1. How is the nominee achieving excellence in ESG issues?  
    2. How is the nominee being innovative in order to progress in ESG issues?  
    3. What new methods of evaluation is the nominee carrying out to assess its ESG activities?  
    4. How have effective teamwork and collaboration led to successful outcomes?  
    5. What recognition has the nominee received from third parties for ESG? 
    Enter Now
  • Best Use of Technology

    Open to all (development and deployment of technology in-house or in partnership with another)

    1. How does the technology solve a business problem? 
    2. In what ways does the technology use innovation to improve the customer experience? 
    3. How did teamwork contribute to development of the technology? 
    4. How is the technology future proofed in anticipation of further change in the insurance industry? 
    5. What recognition has the technology received from third parties? 
    Enter Now
  • Claims Software Provider of the Year (New!)

    Open to all software providers who collaborate with a broker or MGA to provide services  

    1. What is the provider doing to fulfil its role so that it achieves demonstrable success and integrates effectively with their insurer? 
    2. What innovative solutions is the provider offering to meet the challenges set by their insurer? 
    3. How is the provider adding value for the insurer and their clients? 
    4. How is the provider raising standards in claims? 
    5. What recognition has the provider received from third parties? 
    Enter Now
  • Counter Fraud Award

    Open to all

    1. How is the person/team/organisation fighting fraud and what demonstrable successes can they present? 
    2. What improvements have they made based on learnings? 
    3. Have they innovatively added value to their counter fraud efforts? If so, how? 
    4. What impact have the counter fraud efforts had on wider practice? 
    5. What recognition have they received from third parties?
    Enter Now
  • InsurTech Award

    Open to all (developed a particular technology-based tool, technique or system that has significantly improved or revolutionised a claims service or process in the past 12 months)

    1. Is the concept and/or delivery of this tool/technique/system innovative? If so, how is this demonstrated? 
    2. How did strong teamwork contribute to its introduction? 
    3. How does this InsurTech improve the client experience or otherwise add value? 
    4. How is it future proofed in anticipation of further change in the insurance industry? 
    5. What recognition has it received from third parties? 
    Enter Now
  • Major Loss Award

    Open to all (loss occurred in the past 12 months or has an ongoing component that is the focus)

    1. How is the person/team/organisation delivering an exceptional service after a major loss event? 
    2. How are they minimising costs while maximising service? 
    3. In what ways is their service delivery innovative? 
    4. How can this event and their response be used as an example of best practice? 
    5. What recognition have they received from third parties? 
    Enter Now
  • Outstanding Services to the Policyholder

    Open to all

    1. How is the person/team/organisation going above and beyond basic expectations in the delivery of services to the policyholder, in order to demonstrate their commitment and professionalism? 
    2. How innovative is their approach to improving and maintaining aspects of claims services, from initial contact to resolving any issues? 
    3. What are they doing to maintain high levels of claims service—even at times of crisis? 
    4. In what ways does this person/team/organisation use ethics and integrity in their approach towards clients and others? 
    5. What recognition have they received from third parties? 
    Enter Now

Are you ready to enter The British Claims Awards 2024?

The British Claims Awards champions the claims service across insurance and celebrates the achievements and progress made by leading professionals and organisations on behalf of their clients.

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