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Hear from the judging panel, view the menu and read the full shortlist

Welcome to the virtual programme for the British Claims Awards 2024. Below you’ll find everything you need to know about the awards ceremony, from who’s hosting and what’s on the menu, to the all-important shortlist.

Jump to: Host | Menu | Timings | Entertainment | Sponsors | Judges | Shortlist | Share your feedback | Meet the team


Kicking off the programme below is an introduction from John Bissell, executive director of CILA, who chaired the independent judging panel.

Thank you all for joining us at the British Claims Awards 2024. We are all here to celebrate the achievements of outstanding firms and individual professionals in the claims service across insurance. It’s been an absolute privilege to be part of the 2024 awards judging process as chair.

Of course, I should emphasise that I am not the only judge – before anyone who doesn’t win puts a target on my back – so I want to pay tribute to the expert panel of judges who collectively and after much discussion and debate and the many hours spent reviewing all the excellent entries, have picked out who we believe to be very worthy winners.

We all want to offer our congratulations to everyone who has been shortlisted and to our winners this evening, it was a very close call in many categories so you should all be incredibly proud claims professionals. 



Thursday 6 June 2024, The Leonardo Royal Hotel London St Paul’s.

Dress code: Black tie



19:00 Welcome reception

20:00 Dinner

21:45 Awards

23:00 Afterparty

00:00 Carriages


Your host

Suzi Ruffell is an award-winning comedian, actor and writer. She’s been described as “instinctively, exquisitely funny” by the Evening Standard, and as delivering an “excellent hour of stand up” by The Sunday Times.

A natural and engaging storyteller, Suzi balances personal tales of anxiety and awkwardness with a defiantly upbeat, cheery demeanour and a constant reminder of the positive things in life – from good hair days to modern kitchen appliances.

Popular on the club and festival circuit Suzi’s supported the likes of Romesh Ranganathan, Alan Carr, Joe Lycett, and Kevin Bridges on tour. A regular on TV and radio, Suzi’s appeared on Live at The Apollo, The Jonathan Ross Show, Mock the Week, The Last Leg, 8 Out of 10 Cats, and Radio 4’s The Now Show and The News Quiz.

On her podcast Out, Suzi talks about the inspiring lives of LGBTQIA+ people. She also co-hosts Like Minded Friends with Tom Allen, and joined Sunday Times Wine Columnist Will Lyons, on the podcast Wine Times, to share their love of wine, conversation and vinous culture with a host of special guests.



Hipster are a Cheshire and Staffordshire based band who travel UK wide playing a unique blend of classic rock, pop and indie. Since forming in 2000 they have played at over 1000 weddings and parties, large and small. They were also they headline band at the Batman Live World Premiere after party and even played for Prince Harry on New Years Eve in 2011!






Our sponsors



Guest feedback

Meet the British Claims Awards team





Will is the account executive for our Claims Media portfolio, responsible for entries and ticket enquiries.






Emma is the content editor for Claims Media and marketing executive for the wider Claims Media events portfolio.








Katie is an events coordinator for the Claims Media events portfolio.







Harry is in charge of partnerships for the British Claims Awards and the wider Claims Media portfolio.

Are you ready to enter The British Claims Awards 2025?

The British Claims Awards champions the claims service across insurance and celebrates the achievements and progress made by leading professionals and organisations on behalf of their clients.

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